FAQ
Have questions? We've got answers. Whether you're curious about our products, services, lead times, or how we bring learning and workspaces to life, our FAQ section helps navigate. Explore common inquiries or reach out to our team - we're here to help!
Helping You Make Informed Decisions
Frequently Asked Questions
We specialize in innovative furniture solutions for various environments, including:
Educational Spaces: Classrooms, libraries, learning commons, and sensory rooms.
Office Environments: Desks, seating, and collaborative workspaces.
Healthcare Facilities: Patient seating, tables, and cafeteria furnishings.
Social and Hospitality Areas: Café seating, reception areas, and public spaces
You can place orders through our online store, which is accessible 24/7. For personalized assistance or bulk orders, feel free to contact our team at customerservice@echoic.com
Yes, we ship to all provinces and territories in Canada. Shipping costs and delivery times may vary based on your location. We have 6 locations across Canada to serve clients nationwide.
No, online orders are delivery-only and do not include installation, unless otherwise arranged.
You can fill out the Request-A-Quote form on our homepage or email your request/wishlist to our team at customerservice@echoic.com. Alternatively, build your shopping cart online - once you enter your information and postal code, you’ll see product details, shipping costs, and totals before completing your purchase.
Lead times vary depending on product availability and shipping destination. Typically, delivery takes between 2–6 weeks. Please contact us for more detailed shipping times. We offer many rapid shipping for all instock products.
Any product that is not labeled in-stock may have up to a 12–15 week lead time.
Stock items are eligible for return for up to 30 days from the invoice date. Returns are subject to approval. If approved, a 30% restocking fee will apply. Products must be in the original condition in which they were received, in original packaging. Return shipping costs are the responsibility of the purchaser. Spaces Inc. does not accept returns on special orders or custom products.
Yes, we provide both electronic and hard copy versions of our product catalogues. To request a free hard copy, please email us at customerservice@echoic.com
We have offices and warehousing in several Canadian cities, including Vancouver/Surrey (BC), Calgary (AB), Edmonton (AB), Regina Distribution Centre (SK), Stonewall (MB) and Toronto (ON). For specific addresses and contact information, please visit our Contact Us page.
Absolutely! Our team is dedicated to helping you visualize and create functional, inspiring spaces. Whether it's for educational, office, healthcare, or social environments, we provide design consultations to bring your vision to life.
Contact us at customerservice@echoic.com to get started.